Secure your account: change your MPIN, review linked payments, and remove suspicious apps.
Common fraud patterns include phishing SMS with malicious links, fake assistance, OTP/MPIN requests, and unauthorized transactions.
Prevention: never share your OTP or MPIN, avoid clicking links in SMS, and avoid public Wi-Fi for sensitive transactions.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Common GCash Fraud Types and Warning Signs
Fake Assistance and Impersonation
Unauthorized Transactions
Watch for unknown transfers or unusual charges; act quickly and report within the allowed window.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
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If you are dissatisfied with the resolution, you may escalate to the Bangko Sentral ng Pilipinas (BSP).
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This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Common GCash Fraud Types and Warning Signs
Phishing SMS and Malicious Links
Fake Assistance and Impersonation
Unauthorized Transactions
Fake messages may claim assistance programs or account issues and push you to click a link.
Scammers may pose as support and ask for OTP/MPIN or to “verify” your account.
Watch for unknown transfers or unusual charges; act quickly and report within the allowed window.
Report GCash fraud immediately via the app: Help > Chat with Gigi or submit a ticket for Unauthorized Transactions.
For urgent cases, call 2882 (Globe/TM) or 02-7213-9999 and provide transaction IDs and screenshots when available.
If you notice unfamiliar transactions, report within 15 days of the transaction date for investigation.
Prevention: never share your OTP or MPIN, avoid clicking links in SMS, and avoid public Wi-Fi for sensitive transactions.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Common GCash Fraud Types and Warning Signs
Phishing SMS and Malicious Links
Fake Assistance and Impersonation
Phishing SMS and Malicious Links
Fake Assistance and Impersonation
Unauthorized Transactions
Scammers may pose as support and ask for OTP/MPIN or to “verify” your account.
Watch for unknown transfers or unusual charges; act quickly and report within the allowed window.
Report GCash fraud immediately via the app: Help > Chat with Gigi or submit a ticket for Unauthorized Transactions.
For urgent cases, call 2882 (Globe/TM) or 02-7213-9999 and provide transaction IDs and screenshots when available.
If you notice unfamiliar transactions, report within 15 days of the transaction date for investigation.
Secure your account: change your MPIN, review linked payments, and remove suspicious apps.
Common fraud patterns include phishing SMS with malicious links, fake assistance, OTP/MPIN requests, and unauthorized transactions.
Prevention: never share your OTP or MPIN, avoid clicking links in SMS, and avoid public Wi-Fi for sensitive transactions.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
If you are dissatisfied with the resolution, you may escalate to the Bangko Sentral ng Pilipinas (BSP).
This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Common GCash Fraud Types and Warning Signs