Secure your account: change your MPIN, review linked payments, and remove suspicious apps.
Common fraud patterns include phishing SMS with malicious links, fake assistance, OTP/MPIN requests, and unauthorized transactions.
Prevention: never share your OTP or MPIN, avoid clicking links in SMS, and avoid public Wi-Fi for sensitive transactions.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Escalation to BSP (Bangko Sentral ng Pilipinas)
What to Prepare
Keep Communication Records
Keep emails, app ticket numbers, and call notes so you can reference them later.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
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If you are dissatisfied with the resolution, you may escalate to the Bangko Sentral ng Pilipinas (BSP).
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This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Escalation to BSP (Bangko Sentral ng Pilipinas)
When to Escalate
What to Prepare
Keep Communication Records
If you are dissatisfied with the resolution, you may escalate to the Bangko Sentral ng Pilipinas (BSP).
Include your ticket history, transaction IDs, screenshots, and a clear timeline of events.
Keep emails, app ticket numbers, and call notes so you can reference them later.
Report GCash fraud immediately via the app: Help > Chat with Gigi or submit a ticket for Unauthorized Transactions.
For urgent cases, call 2882 (Globe/TM) or 02-7213-9999 and provide transaction IDs and screenshots when available.
If you notice unfamiliar transactions, report within 15 days of the transaction date for investigation.
Prevention: never share your OTP or MPIN, avoid clicking links in SMS, and avoid public Wi-Fi for sensitive transactions.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Escalation to BSP (Bangko Sentral ng Pilipinas)
When to Escalate
What to Prepare
When to Escalate
What to Prepare
Keep Communication Records
Include your ticket history, transaction IDs, screenshots, and a clear timeline of events.
Keep emails, app ticket numbers, and call notes so you can reference them later.
Report GCash fraud immediately via the app: Help > Chat with Gigi or submit a ticket for Unauthorized Transactions.
For urgent cases, call 2882 (Globe/TM) or 02-7213-9999 and provide transaction IDs and screenshots when available.
If you notice unfamiliar transactions, report within 15 days of the transaction date for investigation.
Secure your account: change your MPIN, review linked payments, and remove suspicious apps.
Common fraud patterns include phishing SMS with malicious links, fake assistance, OTP/MPIN requests, and unauthorized transactions.
Prevention: never share your OTP or MPIN, avoid clicking links in SMS, and avoid public Wi-Fi for sensitive transactions.
Investigation often targets a 15-day window; if deemed unauthorized and not due to user negligence, a refund may be initiated.
If you are dissatisfied with the resolution, you may escalate to the Bangko Sentral ng Pilipinas (BSP).
This site compiles practical steps to identify and respond to GCash-related fraud. Use the in-app Help flow to file a report, keep your transaction IDs ready, and act fast. We also summarize common scam types (phishing links, spoofed messages, OTP/MPIN social engineering, and unauthorized payments), plus prevention checklists and escalation options.
Escalation to BSP (Bangko Sentral ng Pilipinas)